Shipping and Returns
Shipping
The products we offer are custom made. The delivery times for most orders are 2 to 8 weeks. Please keep this in mind and allow an additional 2 weeks for any delays in the manufacturing process. Island Patio Furniture Company, Inc. can not guaranty shipping and delivery dates. We do ship our orders common carrier, which means it will be drop shipped to you without setup. The driver is only required to unload the items from the truck curbside. A drop shipment is an inexpensive way to ship your order and to minimize your delivery time. If; however, you prefer a "white glove" service, please contact your sales representative.
Delivery
DO NOT SIGN DELIVERY TICKET UNTIL MERCHANDISE HAS BEEN INSPECTED BY YOU THE CUSTOMER. DAMAGES MUST BE NOTED ON DELIVERY TICKET FOR ISLAND PATIO FURNITURE COMPANY, INC. TO TAKE RESPONSIBILITY. IF NO NOTED DAMAGES ARE LISTED ON THE DELIVERY TICKET, YOU ARE RESPONSIBLE FOR FILING THE CLAIM FOR THE DAMAGE WITH THE FREIGHT CARRIER. CUSTOMER NOTES FOR THE CARRIER TO LEAVE THE SHIPMENT WITHOUT SIGNITURE IS NOT ALLOWED.
Receipt
Because most of our products are shipped directly from the manufacturer, we cannot include a packing receipt or invoice with the shipment of the products. We also realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves as your official receipt. If you have your order number from your order confirmation, you can print a copy of your receipt by entering the order number in the box below. If you do not have your order number, please contact us at 555.555.1212.
Returns
Because all of our products sold are custom, made-to-order, Island Patio Furniture Company, Inc. DOES NOT ACCEPT RETURNS. ALL SALES ARE FINAL.
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