Shipping and Returns
Shipping
The products we offer are made-to-order. The delivery times for most orders are
2 to 8 weeks. Please keep this in mind and allow an additional 2 weeks for any
delays in the manufacturing process. Island Patio Furniture Company, Inc. can
not guaranty shipping and delivery dates. We do ship our orders common carrier,
which means it will be drop shipped to you without setup. The driver is
only required to unload the items from the truck curbside. A drop shipment
is an inexpensive way to ship your order and to minimize your delivery
time. If, however, you prefer a "white glove" service, please
contact us.
Delivery
DO NOT SIGN DELIVERY TICKET UNTIL MERCHANDISE HAS BEEN INSPECTED BY YOU THE
CUSTOMER. DAMAGES MUST BE NOTED ON DELIVERY TICKET FOR ISLAND PATIO FURNITURE
COMPANY, INC. TO TAKE RESPONSIBILITY. IF NO NOTED DAMAGES ARE LISTED ON THE
DELIVERY TICKET, YOU ARE RESPONSIBLE FOR FILING THE CLAIM FOR THE DAMAGE WITH
THE FREIGHT CARRIER. CUSTOMER NOTES FOR THE CARRIER TO LEAVE THE SHIPMENT
WITHOUT SIGNITURE IS NOT ALLOWED.
Receipt
Since most of our products are shipped directly from the manufacturer, we
cannot include a packing receipt or invoice with the shipment of the products.
We also realize that many of our orders are sent as gifts to someone else, and
we are sensitive about including any documents that would reflect the price.
This being the case, the order confirmation that you received via e-mail serves
as your official receipt.
Returns
Since most of our products sold are custom, made-to-order, Island Patio
Furniture Company, Inc. DOES NOT ACCEPT RETURNS. WE DO NOT OFFER STORE CREDIT
OR PRODUCT EXCHANGES. ALL SALES ARE FINAL.
Freight Policy
All Common Carrier (LTL) shipments from
Island Patio Furniture locations will be “prepay and add” transactions due upon
invoice unless otherwise specified.
Common Carrier (LTL) deliveries are “curbside” delivery only, meaning that the
carrier delivers your items to the curb. You will be responsible for moving
your furniture into your home or business. If you are a commercial delivery
with dock access to accommodate the trailer, the delivery will be made to the
dock. If you require “inside delivery”, you can request this service at the
time of placing your order for additional fees (Ground Floor Only). The trucker
may refuse inside delivery if it is not accessible and will place your
furniture in your garage or an accessible room.
If you require lift gate service, you can request this service at the time of
placing your order for additional fees. Someone must be available at the time
of delivery. Customers will be charged for a return delivery fee if no one is
available at the time of delivery. If you require prior notification of the
delivery, you can request this service at the time of placing your order for
additional fees. If the Delivery Company is unable to reach you to arrange for
delivery; you may be liable for storage fees until you can
respond.
Failure to return the call from the freight company will result in expensive
delays, for which we will not be responsible.
“Truckload” deliveries not only require someone must be available at the time
of delivery, but someone to unload the trailer.
Refusal of damaged Shipments – You will be liable for the cost of the
merchandise plus all shipping charges from and to Island Patio Furniture even
if you refuse the shipment and do not sign for the delivery. You will be
responsible for all shipping charges both ways.
Refusal of any other Shipments – You will be subject to a 20%
re-stocking fee in addition to the cost of the merchandise plus all shipping
charges from and to Island Patio Furniture even if you refuse the shipment and
do not sign for the delivery. You will be responsible for all shipping charges
both ways.
IF YOU
DETERMINE THAT YOU HAVE RECEIVED A SHIPMENT WITH FREIGHT DAMAGE, SEE THE
FREIGHT DAMAGE SECTION OF THIS POLICY.
Freight Damage - Orders are shipped Freight on Board
(F.O.B) from the manufacturers warehouse. All prepaid shipments are the
responsibility of you the customer from the moment it leaves the manufacturers
dock, and you as recipient have a responsibility to identify damage, note said
damage on freight bill when receiving and notify the Freight Carrier of the
damage.
DO NOT REFUSE THE
SHIPMENT!!!
The following are the steps required
for damage recovery to be successful.
- Whenever signing for freight, always write “SUBJECT TO INSPECTION” You are then covered, even if damages
are later (within 7 days) found inside the boxes.
- Whenever possible, inspect the freight before you sign.
- Note on the freight bill any obvious damage at the time of delivery (i.e.
box corners crushed, tears, rips, slices, marks etc.), be specific.
- If you suspect internal damage, open immediately.
- Even if no damage is suspected, open the carton(s) within 24 hours and make
a thorough inspection.
- After noting the freight damage on the bill of lading, you must call the
freight carrier’s customer service to notify of a damaged shipment. They will
ask you to fax us a copy of the bill of
lading that notes the freight damage.
- Hold all damaged goods and their packaging materials for inspection by the
carrier.
Collect or Third Party Shipments – If you request an LTL carrier of your
choice, the shipment will be made with the stipulation that the billing will be
either collect or third party. The dealer must provide a proper bill of lading
and contact information for carriers with whom we have no current
relationship.
All collect or third party shipment damages
are the full responsibility of the billed party.
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